Caledonian can provide tailored support based on your firm’s needs, requirements and expectations. This could range from a one-off regulatory review to an ongoing service over an extended period of time. Whatever service is provided we will always visit your firm and go through the procedures with you. We can also provide you with ‘the tools to do the job’, but we will always guide you through their use.

Key Services

The key services which we can provide are:

• Your own written manual of procedures for mortgage and general insurance regulation, also in CD Rom format.
   
• Draft documents for use at all stages of the sales process, including specific documents for Lifetime Mortgages.
   
• Training & Competence procedures and documents installed and reviewed.
   
• Regular visits to your firm personally by Caledonian directors.
   
• Minimum initial procedural audit and installation and training visits in first year.
   
• Documents and processes for systems and controls e.g. complaints handling, record keeping, money laundering, financial promotions, recruitment.
   
• Database tool and assistance for internal and business register.
   
• Regulatory updates researched, communicated and actioned as appropriate.
   
• Assistance with FSA reporting, Applications and Permissions amendment.